Ruby Grace

PV Designers Studio Cancellation and Return Policy

At PV Designers Studio, we are dedicated to crafting exquisite, made-to-order garments that capture the essence and individuality of each customer. Our commitment to excellence is unwavering, as we believe in creating pieces that are uniquely designed for you, including gowns, lehengas, bridal blouses, menswear, and children’s attire.

Given the bespoke nature of our work, we strictly adhere to the following cancellation and return policy:

Cancellation Policy:

Due to the custom nature of our offerings, we maintain a strict no-cancellation policy. Once an order is placed and the payment is processed, it is immediately forwarded to our design team to commence the personalized creation of your garment.

Given the personalized and labor-intensive process involved in creating each piece, we cannot accept cancellations, modifications, or offer refunds under any circumstances after an order has been confirmed. We encourage our clients to be certain of their purchase and to review all order details thoroughly before proceeding with payment.

Return Policy:

Returns are not possible at PV Designers Studio because each outfit is intricately customized to the wearer’s precise measurements and specifications. Our goal is to provide unparalleled fit and design, tailored specifically for you.

We understand that on rare occasions, there may be concerns about the final product. In the unlikely event that your customized piece arrives with defects or damages, please report the issue within 24 hours of receipt. You can notify us via our website contact form or through a direct message on our social media platforms.

Upon receiving your message, we will assess the situation and work diligently to provide a suitable solution. Our team takes every precaution to ensure your garment arrives in perfect condition, but we stand ready to assist should any issues arise.

Customer Support:

Your satisfaction remains a priority for us at PV Designers Studio. If you have any questions or require clarification about our products or services before making a purchase, do not hesitate to reach out to our customer support team. We are here to assist you and ensure a seamless and joyous experience with PV Designers Studio.

We consistently aim to deliver accurate product and service descriptions, as well as transparent and detailed images, to empower our clients to make informed purchase decisions.

We appreciate your understanding of our cancellation and return policy and we pledge to continue providing exceptional, personalized fashion that celebrates your unique style and occasions.

Thank you for choosing PV Designers Studio – where your dream attire becomes a reality.